Service Provider Help Page: Review, Accept, and Process Orders
Welcome! This quick guide will show you how to use Udoma as a service provider to review, accept, and process orders. For each case, you will receive an individual link via email that provides full access to all the necessary features.
1. What is Udoma?
Udoma is a platform that helps you and your landlord document the condition of the rental property, manage repair requests, and facilitate communication. Everything is designed to be digital and user-friendly, minimizing administrative effort.
2. How property management uses Udoma
Property management can manage all service providers they regularly work with or plan to work with in the future. Once a new case for damage or defect is received, property management can assign it directly to a suitable service provider like you.
3. Receive and process cases
Once a case is assigned to you, you will receive an email to the address provided by the property management for your company.
In the case email, you will find:
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The name of the property management from which the case was forwarded and the subject of the case
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A message from the property management: If available, the email will contain a brief message or additional instructions from the property management.
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A link to your order page where you can review and process the case in detail.
Important notes
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Please do not reply directly to emails. Instead, always use the link in the email to leave a comment on the order page.
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Please don't forward the email to other people. The link in the email is unique and should only be used by you.
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4. Process the order
After following the link from the email, you will immediately see your personal order page. You do not need a separate account or login credentials.
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At the top of the order page, you will find the current status of your order.
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For a more detailed history, scroll to the end of the page. There you will find the 'Discussion and History' section, which displays all relevant interactions and updates.
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In the 'Leave a New Comment' field, you can write a new comment. After submitting, it will be added to the order history. You can also attach photos and documents using the 'Attach Document' feature. You can choose whether your comment should be visible to all parties or only to the property management.
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Below the status, you will find all the information captured for the case, such as contact information of the reporting person and details about the rental property.
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