Tenant Help Page: How to Use Udoma
Welcome to Udoma! On this page you will find out how you can communicate with your property management company or landlord via our Udoma platform so that your concerns can be dealt with quickly and easily.
1. What is Udoma?
Udoma is a platform that facilitates contact with your property management company or landlord. The platform makes it possible to document problems with the rental property, make changes to the rental agreement, track repair requests and process all other concerns transparently and quickly. Everything is designed to be digital and user-friendly to minimize the administrative burden and process your requests as quickly as possible.
2. What is a reporting page?
You can use a reporting page to submit various types of reports to your property management company or landlord (e.g., report damage, give notice, request landlord confirmation, etc.). The reporting page can be accessed through a unique link that you may have received by email or posted in your building. Each notification type requests different information necessary to process your inquiry. In some cases, the second part of the page may also contain useful information that can help you solve certain problems or speed up the process of resolving your request.
3. Submitting a report
On the reporting page you will find a list of the various report types. These are provided by your property management company or landlord. You can use the search function to narrow down the list to find the right report type for you more quickly. To raise a new report, proceed as follows:
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First select the report that best matches your inquiry. Please note that there may be report types that cover very similar processes but require different data.
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After selecting the appropriate type of report, you will be redirected to a new page where you will be asked for a set of data.
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It is important that you enter your contact details and the details of the rental property correctly and completely so that the property management company or landlord can process the report quickly and efficiently.
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Depending on the type of report, it may be necessary to upload images or other files and provide further information. This data is required by the property management company or landlord in order to process the report in the best possible way.
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As soon as all the data has been entered correctly, the report can be submitted. You will receive a confirmation by e-mail and can now track the status of the report via this link.
Important notes
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Your input will be checked by the system before the message is sent. If errors occur, you will be notified and must correct the data accordingly. Fields with incorrect data are marked in red.
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4. Track status of a report
Once a report has been submitted, you will be automatically redirected to the individual report page. This link will also be emailed to you so that you can return to the page at any time. This is the only way you can access the report, track its status, or enter additional information. Important note: Registration or login is not required.
Structure and functions of the report page:
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The current status of the report is displayed at the top of the report page. Directly below are buttons that allow you to change the status of the report (e.g. confirm a resolved issue or cancel the report).
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The "Your Information" section displays the personal contact data you provided when you submitted your report. If necessary, you can quickly and easily correct or adjust the information here.
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The information you sent is displayed below the status. If there are attachments, such as documents or photos, you can open and download them by clicking on them.
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A detailed history can be found at the bottom of the page. There you will find the 'Discussion and History' section, which displays all relevant interactions and updates.
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To communicate with the property manager or landlord, you can write a comment that will be added to the report history.
Important notes
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No registration or login is required. You can enter all the necessary information directly from the link in the email and track the status of the report.
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If a service provider has been hired, they will also be able to see your comments. To send a private message to the property manager or landlord, change the visibility of the comment before you send it.
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5. Make an appointment
Your property management company or landlord can invite you to make an appointment (e.g. for an apartment handover or an apartment viewing). You will receive a link that you can use to book an appointment from a list of available time slots.
Booking an appointment
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As soon as you click on the link, you will be redirected to a page. There you will see the available dates.
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After you have selected a time slot, you will be redirected to a new page where you can enter your contact details. Please fill in all fields correctly and completely.
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After entering all the data, you can make a binding booking. You will receive a confirmation by e-mail. In this e-mail you will find all the relevant information about the appointment as well as a link that you can use to view all details about the appointment.
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If you wish to cancel the appointment, you can also do so via the link in the e-mail. Please check with your property management company or landlord, as fees may apply.
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6. Additional questions